Service Request Ticket - # 24063

Service Request Ticket - # 24063

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Service Request Information

CONTACT	Name	Stanley, Amanda	Date	Jan 16, 2008 12:05 PM
	Department	The Research Institute	Phone	88769
	Location		Email	stanleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070445 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	5VC61F1	Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	5VC61F1	Location	ITC Hallway (was I. Amerson, TR)
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:CF:D3

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 25, 2008 04:23 PM	it is done.	Add Attachment
Christian Mendez	Jan 25, 2008 02:54 PM	she called us back saying she is available now til 4pm Its a few things in the outlook that she needs: contact list/ calendars. also, spacing between emails	Add Attachment
Myron Hoeckle (Student)	Jan 25, 2008 02:12 PM	stopped by she had a meeting at 2 that lasts until 4 I will try to catch her then.	Add Attachment
Myron Hoeckle (Student)	Jan 24, 2008 10:56 AM	add stuff here	Add Attachment
Courtney Carlson	Jan 24, 2008 10:06 AM	Lisa Wilson called on the task because it is imperative that the task gets done today. Says that Amanda WILL be available today: now-11am, noon until 2. because really need	Add Attachment
Courtney Carlson	Jan 24, 2008 09:42 AM	Called for status Times: Today: no Friday: 9a-1:30p Monday: 9a-1:30p PLEASE help. Can't do important work activities until this is done. Call before come over because she handles little emergencies often and is away from her office for short periods-- she doesn't want to waste tech time.	Add Attachment
Courtney Wehner	Jan 22, 2008 08:59 AM	She called back and said she would be in her office today from 2p-4p.	Add Attachment
Myron Hoeckle (Student)	Jan 18, 2008 04:43 PM	I stopped by and there was no one home.	Add Attachment
Christian Mendez	Jan 17, 2008 03:34 PM	She called back and said tomorrow would work. Tomorrow she will be at TO 119	Add Attachment
Adam Shinn	Jan 17, 2008 01:10 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Adam Shinn	Jan 17, 2008 01:05 PM	She wants someone to come in tomorrow (friday 1- 18-08) as she has meetings all day today.	Add Attachment
Adam Shinn	Jan 17, 2008 10:28 AM	Task reassigned to Adam Shinn.	Add Attachment
Chris Curtis	Jan 16, 2008 03:12 PM	She called back, Her USB ports also do not work on her computer.	Add Attachment
Christian Mendez	Jan 16, 2008 12:06 PM	She called us and said that her Outlook is missing her contacts and calendar. She has them at her wou email and would like them to be transfered over to her Outlook account. Available : Today til 2pm Friday : 9am - 4pm	Add Attachment