Service Request Ticket - # 24068

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2008 01:59 PM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20051159[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. S0612YB9142 Location PDR

CPU Unknown


OS Software

Wired NIC 00:14:4F:0E:8C:9F


TECHS Submitted by Chris Curtis Contact ccurtis06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Feb 04, 2008 11:56 AM
****This is an email****
Hi Tom,

I visited you last week to try setting up encrypted email 
messages for you. Since you're using a thinclient computer 
Outlook is not available to you. The Mozilla version called 
Thunderbird is, and can send encrypted emails, but requires 
other software to do the actual encryption. This means that 
sending encrypted email is not available to you. As you'd 
mention Travis explaining, sending encrypted emails actual is 
not very secure, because the encryption info is sent with the 
email. Encryption only tells you that the email was intercepted 
and viewed along the way, it doesn't necessarily secure the 
information.

I am sorry we could not find a solution for your request. If you 
need any additional computing services help our extension is 
88925 and your service request number for this task is 24068. 
You can also email me back with any questions or further 
concerns.

Thank you,
Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Jan 30, 2008 10:12 AM
Ignore the last 2 memos... wrong task.
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Audrey Sundkvist Jan 30, 2008 10:12 AM
Pretty sure it's a banner issue. I gave the info
to Brian Wendler.
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Audrey Sundkvist Jan 30, 2008 10:02 AM
I was able to print a test page with a local
printer rather than through Radar.
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Audrey Sundkvist Jan 28, 2008 04:08 PM
He uses a Thin Client and Outlook isn't on the TS.
I will look into doing this with Thunderbird. He
typically uses the webbased email. I told him that
there is not encryption for that.
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Audrey Sundkvist Jan 28, 2008 12:30 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jan 28, 2008 12:30 PM
After 1:30
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Courtney Carlson Jan 17, 2008 09:58 AM
Called because he was wondering if we "forgot 
about him"

Times: all day today until 5pm.
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Chris Curtis Jan 16, 2008 02:00 PM
Tom called and said that he needs a tech to come 
help him deal with sending an encrypted email. He 
will be in his office today from 2:00 to 5:00pm.
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