Service Request Ticket - # 24072

Service Request Information

CONTACT Name Brownell, Penelope   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2008 07:55 AM
Department Humanities Division Phone 88288
Location Email brownelp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040565[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 627sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:1E:B7


TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Feb 10, 2008 08:58 PM
Task reassigned to Brian Witt.
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Brian Witt Feb 10, 2008 08:58 PM
Received an email from user stating the problem 
had been resolved.  
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Brian Witt Feb 08, 2008 12:48 PM
Sent user an email 
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Brian Witt Feb 08, 2008 12:45 PM
Lol, Office HOUR TR 9-10
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Brian Witt Feb 08, 2008 12:44 PM
OFFICE HOURS TR 9-10
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UCS Tech Jan 22, 2008 03:54 PM
Status changed to: Waiting for Contact
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Adam Wehner Jan 22, 2008 03:54 PM
Called her and let her know that everything was
looked at, and it should be ok.  She said that she
would try it when she go back to computer and then
would call the service request desk if it didn't
work. Will close task down tomorrow if no contact
by then.
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Paul Lambert Jan 22, 2008 03:08 PM
it looks fine to me.  Have her go though account 
lookup again to reset her password
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Jackie Digmann Jan 22, 2008 07:57 AM
She called again and needs to get it reselved. 
She can be reached on her cell anytime and leave 
a message.
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Mark Lyons Jan 17, 2008 08:00 AM
Her contact number is a cell # 206-498-7416. 
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Mark Lyons Jan 17, 2008 07:59 AM
She is an adjunct, and called to say that when 
she tried to check her email she got an error 
message with a long string of symbols and said 
that the login failed and to check with an admin. 
She has been away from campus for about a year. 
She had an 8:00am class and I was unable to get 
further details.
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