Service Request Ticket - # 24093

Service Request Information

CONTACT Name Blasch, Frankie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2008 11:33 AM
Department The Research Institute Phone 88800
Location Email blaschf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041069[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 4600 - TRI Purchased - TRI# 87321022
Serial No. Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:11:11:1F:FD:7D

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jan 18, 2008 02:06 PM 
Went and looked at computer.  The problem occurred
when radar was having problems.  The problem
worked it self out.  When I had here log in her
profile came up fine and everything seemed to work.
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Adam Wehner Jan 18, 2008 01:48 PM 
Task reassigned to Adam Wehner.
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Christian Mendez Jan 18, 2008 01:43 PM 
She called back again saying she needs to do her 
work to do financial statements for people.
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Christian Mendez Jan 18, 2008 11:36 AM 
She has tried to restart a few times, and it 
cannot load her profile, she gets the error 
message cannot find profile and gets into a 
desktop that is unfamiliar to her. It has DELL 
wallpaper.

She says she needs someone to help her get her 
profile because she cannot do any work.
She will be available until 4pm today.
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