Service Request Ticket - # 24108

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2008 03:30 PM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070429[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 6XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C5:51

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 28, 2008 03:36 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 28, 2008 03:36 PM 
Added her user account to wuc_stu security group 
which has the printer script assigned to it.
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Della Kobbe Jan 28, 2008 02:40 PM 
Nicole was told to call Brad and that Brad would
tell her how to print.  She said that she has been
calling Brad for about a week now and she has not
been able to get a hold of him.  Nicole really
needs to be able to print.  Can you please call
her right away she should be available
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Christian Mendez Jan 25, 2008 01:59 PM 
She is available today until 4pm.
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Chris Curtis Jan 23, 2008 03:57 PM 
She called back again. She is available for Brad 
to call her. Thursday from 10-11:50am. Friday 
12:00pm to 3:00pm.
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UCS Tech Jan 22, 2008 02:43 PM 
Status changed to: Waiting for Contact
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Brad Dougherty Jan 22, 2008 02:43 PM 
I called and left a message requesting a call back
so that we can instruct them on how to do this.
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Brad Dougherty Jan 22, 2008 02:43 PM 
Lets have her add the printers manually from
Radar, they'll stay on the machine unless her
profile gets deleted.
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Skyler Gregory Jan 22, 2008 10:33 AM 
Task reassigned to Brad Dougherty.
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Skyler Gregory Jan 22, 2008 10:33 AM 
wc70429leader is the name...
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Skyler Gregory Jan 22, 2008 10:24 AM 
The name will have 70429 and the 3 printers are
listed below.
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Christian Mendez Jan 18, 2008 03:33 PM 
Nicole Seery
V00187377
nseery@wou.edu

She works for WUC leadership office and doesnt 
have the printers networked to her account:

The names of the printers she needs are : HANK / 
ZIPPY / OPTIC
all of which are behind the Info desk at WUC 
offices

Contact: Angie Berry @ 88064
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