Service Request Ticket - # 24128

Service Request Information

CONTACT Name Bruce, Greg   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2008 10:36 AM
Department Athletics Phone 88177
Location Email bruceg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20031281[Edit Inv] (opens in a new window) Bldg/Room NPE 115
Service Tag 1ZYL051 Description Inspiron 8600 Pentium M Processor
Serial No. 1ZYL051 Location John Carey for Digital game films

CPU Pentium M 2.0 GHz


OS Software Office Pro 2003 from P0047790

Wired NIC 00:90:96:B0:6C:4B


Wireless NIC 00:0F:1F:18:1C:D5

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Jan 30, 2008 09:40 AM 
This laptop won't even turn on.  They are going 
to send it back to GNAC.  They have a toshiba 
from John Carey for now.  I'm closing this task 
as our part is done.
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Courtney Wehner Jan 22, 2008 10:49 AM 
He needs to keep his external hard drive with him 
to use. But his laptop is in Joan's office.
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Courtney Wehner Jan 22, 2008 10:46 AM 
Task reassigned to Joan Guralnick.
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Courtney Wehner Jan 22, 2008 10:46 AM 
I had him turn on the laptop and he can log on 
just fine.  He called his son to see what the 
problem was last night because they were getting 
a blus screen. This morning the laptop is working 
fine. His son told him it only happens when he 
has the external hard drive plugged in.
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