Service Request Ticket - # 24148

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2008 08:11 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Jan 23, 2008 09:28 AM 
Killed the thin client session and the RDP session.
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Alex Ichinoe Jan 23, 2008 08:33 AM 
Task reassigned to Alex Ichinoe.
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Christian Mendez Jan 23, 2008 08:14 AM 
He says that he has a card which enables him to 
log into TS4, but when he logs in, about 10 
minutes later, he gets booted off. When he tries 
to shut down the Thin client and insert the card 
back in to log in again. Nothing happens and the 
login screen never comes back.

He says he always has problems with the thin 
client not letting him log in for some reason or 
other.

He will be available today til 4pm.
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