Service Request Ticket - # 24149

Service Request Information

CONTACT Name Davies, Paddi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2008 08:54 AM
Department The Research Institute Phone 88778
Location Email daviesp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051030[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.73GHz,2MB Cache,533MHz
Serial No. 7ktdj91 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:14:22:F0:77:C4


Wireless NIC 00:16:6F:4B:D9:AB

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 04, 2008 02:21 PM 
She explained that she downloaded a different
media player that seems to work. She said I could
close the task and that she would give us a call
if the problem returns.
Add Attachment
Brian Witt Feb 04, 2008 10:58 AM 
Task reassigned to Brian Witt.
 Add Attachment
Audrey Sundkvist Jan 30, 2008 10:18 AM 
She won't be in until Monday the 4th.
 Add Attachment
Chris Curtis Jan 23, 2008 03:51 PM 
She called back and asked about possible software 
solutions.
 Add Attachment
Christian Mendez Jan 23, 2008 08:56 AM 
She doesn't know what software she is using to 
play the DVD's. It is NOT windows media player. 
When she tries to play it with media player, she 
gets an error that says she needs to download a 
decoder.

This is a DELL laptop.

She is available anytime
She will be leaving town tomorrow and needs it 
with her.
 Add Attachment