Service Request Ticket - # 24152

Service Request Ticket - # 24152

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Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Jan 23, 2008 09:44 AM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040962 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260L4SDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0D:93:65:66:54

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 28, 2008 10:53 AM	I called her to explain how to save her new password and she said she figured it out Friday.	Add Attachment
Audrey Sundkvist	Jan 28, 2008 10:41 AM	**This is an email** I reset my password 3 times in an effort to use the same one - to get around the error message that indicated I had used that password the last two times. Clearly, the concept of "last two times" isn't correct since it rejected my third effort with that same message. So, I reversed the order of my password, posted it next to my computer so I'll remember it, and connected with the network.	Add Attachment
Christian Mendez	Jan 25, 2008 02:59 PM	Now she cant use her email because she uses MAC- MAIL exclusively she told me to mark this as a high priority because she cannot do any work.	Add Attachment
Audrey Sundkvist	Jan 25, 2008 02:28 PM	I called her back. She argued with me about having to change her password. I helped her understand how changing her password was the easiest solution. She told me she would try it and email me back to say if it helped or not.	Add Attachment
Christian Mendez	Jan 25, 2008 01:58 PM	She called back wanting to speak with Audrey. She will be available periodically	Add Attachment
Audrey Sundkvist	Jan 25, 2008 12:34 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 25, 2008 12:34 PM	**This is an email** Hi Linda, The issue you are experiencing with your password can only be solved a couple of different ways. One scenario is that your computer has problems with the password and so you must reset it, which you can do at Account Lookup. The other scenario would be a problem with your keyboard. Perhaps the keys are sticking, not being read correctly, or there is a short circuit somewhere with it, which means that the keyboard needs to be replaced. Please try resetting your password and let me know if that does not solve the problem. You can contact me by replying to this email or calling the UCS help desk at extension 88925 and referencing service request number 24152. Thank you, Audrey Sundkvist WOU UCS Tech	Add Attachment
Christian Mendez	Jan 23, 2008 09:48 AM	She says that she leaves her machine on and the last time she tried to log in was a couple of weeks ago. SHE DOES NOT WANT TO CHANGE HER PASSWORD she said that she talked with someone that allowed for her to keep the same password. She was able to log into her email yesterday, she uses MAC mail. Her office is open anytime and said it is okay for tech to work on her machine if she is not available.	Add Attachment