Service Request Ticket - # 24157

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2008 11:20 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070512[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Mac mini, 2.0GHz Intel Core Duo #Z0F1
Serial No. G874525MYL4 Location Spare Loaner see Tricia

CPU Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)


OS Software Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056644 moved from W#20051055 Dec2007

Wired NIC 00:16:CB:AC:1C:0E


Wireless NIC 00:1C:B3:B0:F7:51


Bluetooth NIC 00:1D:4F:8E:16:92

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Feb 08, 2008 04:29 PM 
it has been 2 weeks I am closing this and if he
contacts about.
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Brian Witt Feb 08, 2008 01:00 PM 
Left vm asking if this was still an issue
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Myron Hoeckle (Student) Feb 01, 2008 04:45 PM 
Status changed to: Waiting for Contact
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Myron Hoeckle (Student) Feb 01, 2008 03:47 PM 
****This is an email****
Hey prof. Wade,

I checked the mac mini in NS 125 I was able to log
on just fine and I was wondering if it is just
your account that maybe having an issue, I am
available on Monday, from 9:30 to 11:00 and 2:00
to 5:00 pm.

Thanks,
Myron Hoeckle
UCS Senior Tech
X88925
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Myron Hoeckle (Student) Feb 01, 2008 03:03 PM 
I have been helping a Exchange student with her
laptop, I will look at this when I am done here.
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Myron Hoeckle (Student) Feb 01, 2008 02:02 PM 
heading there to test.
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Myron Hoeckle (Student) Feb 01, 2008 10:09 AM 
I walked by to see about times to fix this, and I
saw he was logged in...  but I will stop by at
2:00 because the class does not end until I get
off of shift to go to class.
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Myron Hoeckle (Student) Jan 31, 2008 04:33 PM 
Will check Tomorrow
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Myron Hoeckle (Student) Jan 31, 2008 04:32 PM 
the room is occupied
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Myron Hoeckle (Student) Jan 31, 2008 04:27 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jan 31, 2008 04:27 PM 
recon
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Christian Mendez Jan 23, 2008 11:22 AM 
Machine is in NS 125, its on the smart-room 
instructor's station. He is using a MAC MINI and 
it lets him log in, but when he logs in, his 
mouse coursor does not click on anything, it is 
non-responsive.

He can't shut down the computer, and it took him 
about 4 or 5 times before he could even log in. 

He is available after 3:00pm today.
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