Service Request Ticket

Service Request Information

CONTACT	Name	Perini, Julie	Date	Jan 23, 2008 11:44 AM
	Department		Phone	88534
	Location		Email	perinij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040963 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260N3SDW	Location	PDR
	CPU	G5 1.8GHz
	OS		Software	MS Office Pro 2004 from P0053370, Remove both Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)and install Adobe Web Premium CS4 for MAC, and Adobe InDesign CS4 for MAC both from P0070929. Adobe Director v11.5 for MAC from P0070929.
	Wired NIC	00:0D:93:7B:39:60

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Feb 11, 2008 01:40 PM	Set up the printer on her mac. Tested it out and everything works.	Add Attachment
Myron Hoeckle (Student)	Feb 06, 2008 02:18 PM	Task reassigned to Brian Witt.	Add Attachment
Myron Hoeckle (Student)	Feb 06, 2008 02:17 PM	Her office hours are on Monday and Wednesday 1:00-2:00pm	Add Attachment
Myron Hoeckle (Student)	Feb 06, 2008 02:07 PM	called no answer...stopping by.	Add Attachment
Myron Hoeckle (Student)	Jan 23, 2008 02:04 PM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	Jan 23, 2008 02:04 PM	called left a vm asking for a call back	Add Attachment
Christian Mendez	Jan 23, 2008 01:11 PM	She called back and said that it is still not working. she says its possible she doesnt know how to navigate the WOU system. I asked if she would prefer to have someone go over in person to help her, and she said that she did not care, she only wants it to work.	Add Attachment
Brian Berkley	Jan 23, 2008 01:00 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 23, 2008 12:59 PM	Called and walked her through setting up her MAC to use the ansel.wou.edu HP Laserjet 4100.	Add Attachment
Christian Mendez	Jan 23, 2008 11:46 AM	Ansel is in Art Dept Office, 1st floor of Campbell Hall. She needs to be able to print to that printer. she is using a MAC_ She is here today until 2pm. She said it is perfectly okay to walk in and set it up without her there.	Add Attachment