Service Request Ticket

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Jan 24, 2008 02:26 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20031273 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D600
	Serial No.	CS4Q051	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	Office from P0047835
	Wired NIC	00:0F:1F:A5:32:CD
	Wireless NIC	00:90:96:B3:CF:12

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 11, 2008 09:38 AM	Keyboard was put in computer and everything is running fine.	Add Attachment
Adam Wehner	Feb 06, 2008 10:13 AM	New keyboard was ordered.	Add Attachment
Adam Wehner	Jan 25, 2008 08:14 AM	Washed keyboard and the keys are still having problems. Going to have to look into ordering a new keyboard.	Add Attachment
Adam Shinn	Jan 24, 2008 03:00 PM	Task reassigned to Adam Wehner.	Add Attachment
Courtney Carlson	Jan 24, 2008 02:27 PM	**This is an email** Hi there, Can someone please check the laptop on the cart in NS 104? Several of the keys are sticking & are hard to use (keys 1,2,3,&4). It doesn't matter whether Num Lock is on or not. The WOU # of the laptop is 20031273. It is stored on a cart with a projector in the Natural Science office, NS 104. Call me or Niki at 8-8206 to be let in. Currently, we can't sign in to the local login on the machine, because part of the password is an "!" which is one of the keys that aren't working. Thanks, Piper M-W Piper Mueller-Warrant Biology Lab Preparator Western Oregon University 345 N. Monmouth Ave, Monmouth, OR 97361 phone (503)838-8859, fax (503)838-8072 muellerp@wou.edu	Add Attachment