Service Request Ticket - # 24201

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2008 09:29 AM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040144[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 9SF8H51 Description Dimension 4600, Pentium 4, 2.8GHz
Serial No. 9sf8h51 Location was SEP Letitia 201

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0052634, Microsoft Publisher, Schedular Plus, Optimum Settings 2, Adobe Pagemaker 6.5, Filemaker Pro 5.0, PageMaker 7.0 (P0043887), Label Matrixv7 (P0047440)

Wired NIC 00:11:11:0E:E4:23

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Cinthya Mendez-Garcia Mar 11, 2008 11:05 AM 
Called asking what is the status, says she needs 
this by next term.
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Adam Shinn Jan 30, 2008 10:20 AM 
Called and left a voice mail letting her know 
that this is a known issue and someone is 
currently workin on it.
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Christian Mendez Jan 30, 2008 10:17 AM 
She called back and said that she is still having 
the problem.

She wanted a status.
I skyped techs.
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Adam Shinn Jan 29, 2008 10:46 AM 
Task reassigned to Brad Dougherty.
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Adam Shinn Jan 29, 2008 10:46 AM 
Brad, This task went along with all of the other 
ones like this.
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Courtney Wehner Jan 29, 2008 09:06 AM 
I skyped the techs.
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Courtney Wehner Jan 29, 2008 09:05 AM 
She called back and wanted to know the status of 
this task. She is still unable to access the 
calendar.
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Courtney Wehner Jan 25, 2008 09:31 AM 
Shirley Solario is having the same problem with 
Leslie's calendar.
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Courtney Wehner Jan 25, 2008 09:31 AM 
Leslie Morganstern is the person she cannot 
access.  Before Monday she was able to view and 
access her calendar. She and Leslie both checked 
their settings and it is set up so that she can 
access her calendar. When she tries it tells 
her "the operation cannot be preformed because 
the object has been deleted" This happens when 
she tries to click on her calendar.
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