Service Request Ticket - # 24216

Service Request Information

CONTACT Name Monders, Carol   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2008 03:43 PM
Department Phone 88892
Location Email mondersc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050145[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 562WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:5B:3B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 01, 2008 04:26 PM 
Machine has been set up.
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Brian Witt Feb 01, 2008 04:14 PM 
Updated and bound, taking it over now...
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Brian Witt Feb 01, 2008 02:34 PM 
Updating the image...
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Brian Witt Feb 01, 2008 12:36 PM 
Imaging the replacement machine.
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Brian Witt Feb 01, 2008 12:35 PM 
I couldn't get the machine to crash, but it has
crashed twice at the library.  They do not trust
the machine in this state and it is not good to
use as students lose work when it crashes.  I went
ahead and swapped this machine with one we have in
storage (20040650)
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Brian Witt Feb 01, 2008 08:15 AM 
Machine is at UCS. I'm running some tests to see
what the problem is.
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Adam Shinn Jan 31, 2008 04:19 PM 
Went to the library and you had Brian had 
already pulled this machine, said the lady at 
the info desk
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Adam Shinn Jan 31, 2008 04:17 PM 
Task reassigned to Brian Witt.
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Adam Shinn Jan 31, 2008 03:06 PM 
Task reassigned to Adam Shinn.
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Chris Curtis Jan 30, 2008 04:02 PM 
She called back. The same problem is still 
persisting. She mentioned that the computer light 
indicates the computer entering sleep mode.
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Brian Witt Jan 28, 2008 04:46 PM 
Task reassigned to Brian Witt.
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Brian Witt Jan 28, 2008 04:10 PM 
Unplugged it and turned it back on. This seems to
have done the trick.  I logged on and browsed the
internet and everything was OK.
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Christian Mendez Jan 25, 2008 03:55 PM 
Tried to do everything possible, could not 
retreive info. Tried restarting, sleep light 
blinking, out of service sign.
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Christian Mendez Jan 25, 2008 03:48 PM 
Afer working for an hour, student lost his work 
on library computer. Tried moving mouse went 
black. 
Will try to restart it, and call back. Want to 
know why it went black.
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