Service Request Ticket

Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	Jan 28, 2008 12:24 PM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070088 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	6B9BBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows XP Pro installed, Microsoft Office Pro 2007 Plus from P0062550 but Office Pro 2003 installed
	Wired NIC	00:1A:A0:53:2A:8D

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Jan 29, 2008 09:42 AM	When I got there the computer was working fine, I logged in and ran chkdsk and everything checked out alright.	Add Attachment
Audrey Sundkvist	Jan 28, 2008 04:11 PM	Task reassigned to Adam Shinn.	Add Attachment
Audrey Sundkvist	Jan 28, 2008 04:10 PM	Ask Brian B. about this or read the Taco Article "Optiplex GX620 Restart Loop" about it.	Add Attachment
Della Kobbe	Jan 28, 2008 03:42 PM	If he is not in his office someone will be able to let you in!!!	Add Attachment
Della Kobbe	Jan 28, 2008 03:42 PM	He is unable to do anything on his computer!! He needs help ASAP	Add Attachment
Christian Mendez	Jan 28, 2008 01:33 PM	He is in his office until 2pm.	Add Attachment
Brian Berkley	Jan 28, 2008 01:16 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brian Berkley	Jan 28, 2008 01:15 PM	Think this is a similar problem to one Audrey worked on Friday, that she wrote a TACO article on.	Add Attachment
Christian Mendez	Jan 28, 2008 12:25 PM	When he came in this morning his computer started to boot up and then just froze on him. This is the first time this has happened to him.	Add Attachment