Service Request Ticket - # 24235

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2008 04:08 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20031335[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 2300dn
Serial No. JPBFG16601 Location PDR

Model Q2475A#ABA Hostname
Notes Duplex, Roller Kit for HP LJ 2300dn #KIT-FEED-2300-PNO from P0064584 2-2008 Ink/Toner Refill

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Feb 12, 2008 08:46 AM
I forgot to close this task. It's finished though
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Skyler Gregory Feb 07, 2008 03:26 PM
I replaced the rollers and I'm taking the printer
back now.
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Skyler Gregory Feb 07, 2008 02:18 PM
I called this time and supposedly no one's using
it so I'm headed over.
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Skyler Gregory Feb 05, 2008 04:37 PM
I went by there again and she was still doing the
merge... I told her I could do it on Thursday and
she said that would be fine.
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Skyler Gregory Feb 05, 2008 09:09 AM
I tried to install the rollers but Jennifer was
doing a mail merge so she said I should come back
in a couple of hours...
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Joanie Kinnaman Feb 04, 2008 01:38 PM
received 2/4/08 put in tech inbox #5
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Joanie Kinnaman Jan 31, 2008 04:34 PM
ordered 1/31/08 P0064584
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Skyler Gregory Jan 29, 2008 02:54 PM
Correction: Roller kit has been ordered: 3174
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Skyler Gregory Jan 29, 2008 11:18 AM
Roller kit has been ordered: 3108.
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Skyler Gregory Jan 29, 2008 10:48 AM
I went back over. It looks like it may need a new
roller. I'm going to look online and see if I can
find the right one.
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Courtney Wehner Jan 29, 2008 09:19 AM
She said Skyler was just over there working on 
her printer...it is having the same issue as 
before. She told him she would call back if this 
happened. I called and Skyped but did not get any 
answer from back there.
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Skyler Gregory Jan 29, 2008 08:33 AM
Task reassigned to Skyler Gregory.
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Della Kobbe Jan 28, 2008 04:09 PM
She has a print job that needs to be done and the
printer is not working. She thinks the rollers may
need to be replaced
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