Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Jan 29, 2008 08:09 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070432 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	4XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C3:34

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Jan 29, 2008 09:16 AM	Someone had played with the settings and rotated the monitor in Catalyst. I fixed it.	Add Attachment
Skyler Gregory	Jan 29, 2008 08:33 AM	Task reassigned to Skyler Gregory.	Add Attachment
Courtney Wehner	Jan 29, 2008 08:11 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Jan 29, 2008 08:10 AM	Angie came in this morning and found it that way. She said the screen has been moved so you cannot read what is on there. I asked if she tried to move it backa nd she said she didn't know how.	Add Attachment