Service Request Ticket

Service Request Information

CONTACT	Name	McKiel, Allen	Date	Jan 29, 2008 10:03 AM
	Department	Library & Media Services	Phone	88886
	Location		Email	mckiela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070633 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 Intel Core 2 Duo, 2.20GHz, 800M
	Serial No.	7GSHGF1	Location	PDR
	CPU	Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus from P0064324 installed as Office Pro 2003
	Wired NIC	00:1C:23:34:8C:FA
	Wireless NIC	00:1C:BF:81:9D:0D

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Jan 31, 2008 10:56 AM	Task reassigned to Adam Shinn.	Add Attachment
Joan Guralnick	Jan 31, 2008 08:21 AM	Dr. M had saved some files to his local drive and he forgot to transfer them over to his new laptop. He would like those files. I'm making this a high priority just so it is noticed before the machine is wiped. I don't think you need to run over there immediately as long as the files are safe.	Add Attachment
Brian Witt	Jan 30, 2008 04:56 PM	Pulled all the old equipment back to UCS so that Tricia can reassign it. His laptop is functioning properly and I told him he can log into his MASH account even if he's not connected to the network.	Add Attachment
Brian Witt	Jan 30, 2008 03:03 PM	Left VM for times	Add Attachment
Brian Witt	Jan 30, 2008 12:49 PM	Task reassigned to Brian Witt.	Add Attachment
Courtney Wehner	Jan 29, 2008 10:05 AM	He is going to conference Thursday and needs this working before then.	Add Attachment
Courtney Wehner	Jan 29, 2008 10:04 AM	He needs to use this laptop to take to conferences off campus but he cannot log on. He tried unplugging the network cable and that is when he got the message, "Make sure your domain is correct." He can log in fine when he has the network cable plugged in.	Add Attachment