Service Request Ticket - # 24252

Service Request Information

CONTACT Name Birken, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2008 02:33 PM
Department Advancement & Foundation Phone 88145
Location Email birkenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030630[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BTC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5B:81

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 29, 2008 03:39 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 29, 2008 03:38 PM 
Reset his disconnected session.
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Courtney Carlson Jan 29, 2008 03:29 PM 
Unable to access excel which is tied to Fundware. 
Click on desktop icon No initializing. Can kill 
session. diconnects session, log on t3 again and 
gets black screen.


t3. .
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Skyler Gregory Jan 29, 2008 03:24 PM 
I'm assuming the description was supposed to read
TS 3, instead of T3...
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Skyler Gregory Jan 29, 2008 03:23 PM 
****This is an email****

Jim,
We received a request from you saying that you
were having trouble with TS 3. I was curious if
you could give me some more information about any
errors that you may be receiving and how you are
trying to connect to TS 3(i.e.- through Remote
Desktop, or through a different remote desktop
client). Also, is there a reason that you need TS
3 specifically, or could you use any of the other
servers?

Skyler
UCS Tech
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