Service Request Ticket

Service Request Information

CONTACT	Name	Weston, Breanna	Date	Jan 29, 2008 08:50 PM
	Department		Phone	88657
	Location		Email	westonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070114 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	26GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 from student licenses
	Wired NIC	00:1A:A0:53:00:B1

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Feb 05, 2008 11:02 AM	Went by to take a look at the computer, someone was on it at the moment. The lady at the info desk said there haven't been any issues with it lately and if there continue to be no issues she would cancle the task on her side. I am going to mark this task as completed until further notice.	Add Attachment
Adam Shinn	Jan 31, 2008 02:00 PM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	Jan 31, 2008 10:55 AM	The computer is now able to print to SOME of the printers, but not to the main HLREF printers that users print to most frequently. Lori H. called me and asked to open the ticket back up.	Add Attachment
Adam Shinn	Jan 30, 2008 08:39 AM	re connected the printer to the computer.	Add Attachment
Adam Shinn	Jan 30, 2008 08:26 AM	Task reassigned to Adam Shinn.	Add Attachment
Brandon Farley	Jan 29, 2008 08:51 PM	No other problems with the machine. It just will not print on the network printers.	Add Attachment