Service Request Ticket - # 24276

Service Request Ticket - # 24276

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Service Request Information

CONTACT	Name	Student, Student	Date	Jan 30, 2008 01:22 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050096 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	242WW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:8E:ED:26

TECHS	Submitted by	Lab Attendant	Contact	computerlabsrequest@wou.edu	88646
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 01, 2008 11:58 AM	Ok, that did Not work. Deleting all the profiles did not work. I had to reset the default profile to use the local PDF Creator printer as default and that DID work.	Add Attachment
Audrey Sundkvist	Feb 01, 2008 11:41 AM	I found the solution Run Windword /r and it reregisters Word... for some reason this fixes the issue.	Add Attachment
Audrey Sundkvist	Feb 01, 2008 11:32 AM	CHKDSK found errors,fixed them, but that didn'tsolve the issue. Setting the default printer to a none-networked or offline printer will allow the printer menu to open right away. Otherwise you get the error message.	Add Attachment
Audrey Sundkvist	Feb 01, 2008 10:53 AM	I cannot print from MS Word or Notepad. The printer menu will open (after an error from MS Word: "The printer has not yet responded, but the Microsft Office program may be able to proceed without printer information. Do you want to continue to wait for the printer? [Yes] [No]") but there are no printers in the dropdown selector if you press "no". When you press "yes" it comes up with the printer list. If I go to the Printers and Faxes menu all of my printers are listed. I tried going to \\radar\ and connecting to a printer via right-click. It added the printer fine, but still lists no printers when you click print inside an application. Ran repair on MS Word. - Didn't help. Ran CHKDSK on C:\. - It found errors. I will run CHKDSk at restart. Googled the issue. - http://forums.techarena.in/showthread.php?t=694562 Tells you to set the defaultprinter to one that is offline. This seemed to work.	Add Attachment
Brian Berkley	Feb 01, 2008 09:57 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Adam Shinn	Jan 31, 2008 04:16 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 31, 2008 03:18 PM	Task reassigned to Adam Shinn.	Add Attachment
Kevin Elmore	Jan 30, 2008 01:24 PM	the machine is in APSC101	Add Attachment
Kevin Elmore	Jan 30, 2008 01:23 PM	While working in word, a student got the message that the printers could not be found repeatedly. I put a sign on the machine that says that printing from it is temporarily unavailable.	Add Attachment