Service Request Ticket - # 24294

Service Request Information

CONTACT Name Elder, Nathaniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2008 09:59 AM
Department Library & Media Services Phone 88898
Location Email eldern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070165[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 16GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, CVision-PdfCompressor image compression and OCR from P0071904, Acrobat Pro 9 from P0070742(SR32695)

Wired NIC 00:1A:A0:53:01:B2


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jan 31, 2008 12:52 PM
Task reassigned to Brian Berkley.
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Brian Berkley Jan 31, 2008 12:52 PM
added his user account to the local 
administrators group on:

HL70165student
HL70163student
HL70164student
HL70166student
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Brian Berkley Jan 31, 2008 10:21 AM
****This is an email****

Nathaniel,

It is likely that you lack sufficient 
permissions on the machines other than your own 
to copy files.

If you would like to tell me what the computer 
names are you need this ability, I can make that 
happen.

I can typically find it from the WOU #'s, or you 
can right click on the My Computer Icon from 
either the desktop or start menu, select 
properties, and click on the Computer Name tab.  
The 3rd line down has a line called: Full 
Computer Name.  I need the first part of that 
(everything but the mash.wou.edu).

Thanks, 
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Brian Berkley Jan 31, 2008 10:08 AM
It is likely that he needs power user or local 
admin rights to be able to perform this on a 
machine other than which he is assigned.
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Joan Guralnick Jan 31, 2008 10:00 AM
He is able to do this on his machine just fine.  
It is when he goes to a station other than his 
that he has the problem.
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