Service Request Ticket - # 24315

Service Request Ticket - # 24315

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Service Request Information

CONTACT	Name	Snyder, Jeffrey	Date	Feb 01, 2008 10:18 AM
	Department	Natural Science/ Biology	Phone	88224
	Location		Email	snyderj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030637 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	5SC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5B:3B

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 04, 2008 12:05 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 04, 2008 12:05 PM	Moved his computer into the NS Organizational Unit, and had him log off and log back on, and now he can see the printers.	Add Attachment
Christian Mendez	Feb 04, 2008 11:59 AM	He called back for Brian B. I transfered the call.	Add Attachment
Christian Mendez	Feb 04, 2008 10:55 AM	He called us back and said that this machine is not printing to any printers. He wants the printers in NS: 204/124/125 networked on this machine. he ran off to class and could not give me more information.	Add Attachment
Audrey Sundkvist	Feb 04, 2008 09:27 AM	I delivered the machine just as he called. He was very pleased.	Add Attachment
Christian Mendez	Feb 04, 2008 09:06 AM	He is available until 11am. even when he is not in his office, he said to go ahead and come in.	Add Attachment
Audrey Sundkvist	Feb 01, 2008 03:13 PM	Imaged, renamed/bound, admined, and updated.	Add Attachment
Audrey Sundkvist	Feb 01, 2008 01:40 PM	I will do this.	Add Attachment
Audrey Sundkvist	Feb 01, 2008 01:39 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brian Berkley	Feb 01, 2008 11:02 AM	System needs a new image.	Add Attachment
Brian Berkley	Feb 01, 2008 11:02 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Feb 01, 2008 10:27 AM	He said the WOU website finally came up.	Add Attachment
Courtney Wehner	Feb 01, 2008 10:25 AM	He will be logged onto his computer in case he leaves the office. DO NOT work on the laptop on his desk, this problem is with the desktop.	Add Attachment
Courtney Wehner	Feb 01, 2008 10:24 AM	He got an error message after he restarted his computer."this application has failed to start reinstalling the application may fix this problem. Unable to locate component." He cannot get onto the WOU webpage. It just says connecting.	Add Attachment