Service Request Ticket - # 24332

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2008 03:34 PM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030703[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Acorbat Pro 6.0 from P0047699, AdobePageMaker v7.0 from P0047699 moved from W#20030701(Math Office)for Laurie Burtion 05-2006 REMOVED 5-30-2006 SR#15120 Moved to W20080031

Wired NIC 00:0C:F1:E9:FF:B7

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Feb 06, 2008 02:29 PM 
I deleted the erroneous files with her on the
phone. All is well now
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Alex Ichinoe Feb 06, 2008 12:55 PM 
Task reassigned to Alex Ichinoe.
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Christian Mendez Feb 06, 2008 12:43 PM 
She called us back extremely frustrated that she 
cannot save files to the network. 

She wants someone to CALL her and help her 
understand her problem, not fix it.

Anytime between 2pm and 4pm today she is 
available.
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Della Kobbe Feb 04, 2008 02:40 PM 
Laurie Burton called and asked me to close this 
task, she fixed it herself.
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Brian Berkley Feb 04, 2008 08:07 AM 
Task reassigned to Network Support.
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Stephen Pierce Feb 01, 2008 03:39 PM 
to clarify, there are two files that need 
attention.
fb148d60 needs to be delted
111Winter2008.xls - needs permissions released so 
it can be edited (currently locked for edit)
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Stephen Pierce Feb 01, 2008 03:38 PM 
location
burtonl (cougar) \my documents\1.WINTER2008
\1.Now\111Winter2008\paperwork\

file is: fb148d60 - please delete

file that's locked for edit: 111Winter2008.xls


Expect can be fixed without coming to office.  

Times: before 5 today
Monday: 2-5pm
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