Service Request Ticket - # 24333

Service Request Ticket - # 24333

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Service Request Information

CONTACT	Name	Beaver, Scott	Date	Feb 01, 2008 04:03 PM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20050760 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 19in Flat Panel LCD Monitor # 1905FP
	Serial No.	CN0T61167161857NAKL5	Location	PDR

TECHS	Submitted by	Stephen Pierce	Contact	spierce@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 20, 2008 11:16 AM	Looks like the software will be installed on instructor PC's, and they will use remote desktop to access it for instruction in order to comply with license requirements.	Add Attachment
Brian Berkley	Feb 19, 2008 11:10 AM	TI does not support this software in a network environment, as it requires activation, and can only be activated 2 times before it locks out. Activation is tied to a specific computer. Will do more research.	Add Attachment
Brian Berkley	Feb 14, 2008 10:18 AM	Left VM.	Add Attachment
Tricia Flaherty	Feb 14, 2008 09:39 AM	Scott Beaver left me an audix message asking for status on the testin of TI Smartview, can you give him a calll with an update?	Add Attachment
Tricia Flaherty	Feb 05, 2008 10:29 AM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Feb 04, 2008 05:12 PM	So he is putting the media for TI Smartview Emulator in a box by his office door in AA204. We need to test it on the terminal server to see if it would function for Faculty only(he does not want students to have access) for demonstration purposes on Smart Classroom Instructor Stations. They have enough "points earned" through TI to get 2 licenses of the software but with the new building and classrooms they may need it for 4 different classroom locations and possibly used by two instructors simultaneously. I told him we would want to test it first and then get back with him.	Add Attachment
Tricia Flaherty	Feb 04, 2008 02:28 PM	Sent Scott email 2-4-2008 asking for more info **This is an email** Scott, I received a Service Request(#24333) regarding questions about the purchase and install of TI Software. I tried to find "TRSmartScreen" or "TI SmartScreen" but the closest I came to finding TI Software that your are asking about is TI SmartView Emulator(see link below).\ http://education.ti.com/educationportal/sites/US/p roductDetail/us_smartview.html Is this what you are looking for? If not can you send me a link to the title you are interested in getting. TI-SmartView emulator $159.95 from Academic SuperStore for a single copy On the license quantity side of things I have a few questions to clarify what you are looking to do. Is this going to be used by multiple faculty? Is it going to be used in classroom (Smart Classroom Instructor Station) only by a faculty member as part of a class demonstration? Will the use be one at at time or you looking to give them simultaneous use(2 classes in different rooms at the same time). Do you need to be able to access the software from other stations (faculty Office)? I will have to contact TI to get information on how this software would work on a terminal server environment, but I wanted to make sure I understood all your needs before I do that. Tricia Flaherty	Add Attachment
Tricia Flaherty	Feb 04, 2008 11:16 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Witt	Feb 01, 2008 04:27 PM	Task reassigned to Brian Berkley.	Add Attachment
Stephen Pierce	Feb 01, 2008 04:07 PM	software from TI need to put on terminal servers for instructors use only. probably only need one license, but need to find out. need to access from smart stations and computers, only by instructors Need to talk with someone about how to make sure this goes smoothly. questions: where to install it how many licenses do we need. Timeframe: will take 6-8 weeks to get order. Would like to talk with someone at UCS first, then can figure out how many licenses to order. TRSmartScreen Best times to call: All day Tuesday MWF 9-10, 11-12, 1-2, 3-5 ie, not 10-11, 12-1, 2-3	Add Attachment