Service Request Ticket - # 24336

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2008 01:47 PM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030705[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8N80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:A4:35

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 04, 2008 08:52 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 04, 2008 08:52 AM 
Checked event log for the system, shows 
installation errors related to lack of 
administrative privileges.  Added her user 
account to the local administrators group, and 
remote desktop users group.
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Sarah Callaway Feb 03, 2008 01:48 PM 
She recieves an error which says she does not 
have appropriate permissions to remote desktop, 
even though she can set the clock.
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