Service Request Ticket - # 24338

Service Request Information

CONTACT Name Larson, Malissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2008 08:41 AM
Department Disability Access Services Phone 88250
Location Email larsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030649[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. B660Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FF:95

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 05, 2008 04:34 PM 
Pulled her computer of off the domain and put it
back on. It is back up and working.
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Courtney Wehner Feb 05, 2008 10:43 AM 
She called back and said she still really needed 
help. I let her talk to Adam.
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Della Kobbe Feb 04, 2008 03:20 PM 
Malissa is Not able to do anywork on her 
computer. She called and was wondering when 
someone was able to take a look at it.
Thanks
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Brian Berkley Feb 04, 2008 08:58 AM 
Task reassigned to Adam Wehner.
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Christian Mendez Feb 04, 2008 08:47 AM 
Windows cannot connect to the domain.
She says its not her username/pass because the 
error message is not one that you would get when 
you place incorrect info. She gets a long windows 
message the effect of cannot contact the domain.

She was logged in a few minutes ago, it was 
running slowly, then it said that the C: Drive 
was running out of space, then the machine shut 
down.

She will be available all day.
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