Service Request Ticket - # 24346

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2008 10:24 AM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Courtney Carlson Feb 07, 2008 09:18 AM 
Dianna called for Brian. Transferred her to tech 
phone.
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Brian Berkley Feb 05, 2008 02:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 05, 2008 02:31 PM 
Copied shortcuts from terminal server All Users 
profile to the all users profile on both 
computers.  Added a shortcut to Greenspan 
printer to all users profile.
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Courtney Carlson Feb 05, 2008 01:59 PM 
Students access SIS on these machines to get 
transcripts and print. There is no greenspan 
printer on printer options menu on both 
computers. Default is APSC 101 printer. 

Also she cannot access banner INB on these 
machines. 

Reopening task.
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Brian Berkley Feb 04, 2008 10:51 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 04, 2008 10:50 AM 
Connected to administrative share on both 
computers, put copies of start menu shortcuts 
for Word and Excel under the All Users/Desktop 
directory.  Moved the two computers to the 
Business & Economics Organizational Unit.
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Christian Mendez Feb 04, 2008 10:26 AM 
The machines and the printers are in West House 
101. Dianna is right accross the hall. Printer is 
Greenspan

They want Microsoft word/excel shortcuts on the 
screen, but the most important is to have printer 
networked.

She is available until lunch, then after til 5pm.
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