Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Feb 04, 2008 03:56 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050989 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	5QPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135

TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 06, 2008 09:48 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Feb 06, 2008 09:48 AM	It was bound to the domain, but wouldn't let you loginto the domain at all. I removed/readded it to the domain, release and renewed the IP, and did gpupdate /force. It allowed me to loginto the domain after that.	Add Attachment
Brian Berkley	Feb 06, 2008 09:45 AM	Permissions added.	Add Attachment
Brian Berkley	Feb 05, 2008 11:59 AM	I see 2 systems in active directory with the 50989 in the machine name, one of which I can connect to, the other I cannot. Will require having to remove the machine from AD, renaming it, cleaning out the AD of its name(s) and rejoining it to AD to resolve.	Add Attachment
Della Kobbe	Feb 04, 2008 04:29 PM	Trisha called back and said that Brenda Cochran's computer is now turned on.	Add Attachment
Brian Berkley	Feb 04, 2008 04:11 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 04, 2008 04:11 PM	Computer is not turned on, cannot add user to local admin group.	Add Attachment
Della Kobbe	Feb 04, 2008 03:59 PM	Brenda Cochran needs to have administrative rights. She is an intern, They do not have her V number. If any questions you can reach Trisha at 88844	Add Attachment