Service Request Ticket - # 24357

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2008 04:40 PM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 05, 2008 09:46 AM 
She needs the Office 2007 Compatibility Pack for 
Mac, which is downloaded to T: drive, MAC 
Software.  It is installed, and if she has any 
problems trying to use it, she will call back.  
If she does call back, assign the task to me.
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Brian Berkley Feb 05, 2008 09:02 AM 
Sent her an email asking for available times, 
and what exactly it is that she wants done.
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Brian Berkley Feb 05, 2008 08:03 AM 
Machine name is: ed40971mizek and is running Mac 
OS X 10.4.10, do not know exactly what word 
update she requires as of yet.
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Brian Berkley Feb 04, 2008 05:02 PM 
Task reassigned to Brian Berkley.
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Della Kobbe Feb 04, 2008 04:42 PM 
Would like the word document installed into her 
computer
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