Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Feb 05, 2008 11:01 AM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070629 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client, 1600x1200 max resolution,
	Serial No.	0740BE816E	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:A1:73:21

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Feb 07, 2008 04:32 PM	done	Add Attachment
Adam Shinn	Feb 06, 2008 09:32 AM	Dale just brought my a 15' surge protector, that should be able to reach. If not I will be callin him back (88122) to try to get a different cord seein as custodial was charged.	Add Attachment
Adam Shinn	Feb 06, 2008 08:25 AM	Called Mr. Ross, he was not there but I did get a hold of someone who said that Mike was working from home today and he would have Mike call me back tomorrow to figure something out about getting power to the wall with the desk.	Add Attachment
Adam Shinn	Feb 05, 2008 04:36 PM	Went to the room and on the wall where this thin client is supposed to be installed there is no power outlet... So until they get an extension cord/surge protector hooked up I have nowhere can hook this up.	Add Attachment
Adam Shinn	Feb 05, 2008 11:41 AM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Feb 05, 2008 11:03 AM	This order was put in by Mike Ross, it is a thin client station for Custodial workers to be located in TODD 002a includes 19inch FP(under tech inboxes) and usb mouse and keyboard located in tech inbox #4	Add Attachment