Service Request Ticket - # 24382

Service Request Information

CONTACT Name Loudendack, Audrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2008 08:19 AM
Department Upward Bound Phone 88061
Location Email loudena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040615[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag HX2QV61 Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. HX2QV61 Location was SEP 201

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0051548

Wired NIC 00:11:43:BA:D3:2E

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 06, 2008 09:09 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 06, 2008 09:09 AM 
Using Dameware, I connected to her system and 
set Outlook to work offline, then went to the 
Mail applet in the Control Panel, and went into 
her profile, created a new PST file, and then 
went into editing her mail account settings, 
changed the default delivery location to the new 
PST file.  Went back into outlook, deleted the 
message with the 141MB video file from the 
outbox.  Changed the delivery location back to 
its original settings.
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Christian Mendez Feb 06, 2008 08:21 AM 
She tried to send an email with an attachment 
through Outlook, the file was too big and now it 
just sits in her que slowing everything down. She 
mentions that she cannot delete it and has tried 
many times, it just freezes Outlook.

Did I mention the file was a video she tried to 
send which is 141MB in size?

email:
subject: INT 341 text analysis step 4

She wants it deleted.

she will be in her office today after 11:30am
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