Service Request Ticket - # 24394

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2008 01:44 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040972[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. 4K42P71 Location PDR

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:D1:4C:8B


Wireless NIC 00:12:F0:87:A6:D9

TECHS Submitted by Chris Curtis Contact ccurtis06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 11, 2008 08:11 AM 
Speakers were unplugged from the motherboard.  The
laptop is now working fine.
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Brian Witt Feb 06, 2008 05:12 PM 
Task reassigned to Adam Wehner.
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Brian Witt Feb 06, 2008 02:23 PM 
Picked up the laptop. Definitely won't play sound.
Troubleshooting now.
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Brian Witt Feb 06, 2008 01:49 PM 
Task reassigned to Brian Witt.
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Chris Curtis Feb 06, 2008 01:46 PM 
The library called saying that two seperate 
students have reported the laptop incapable of 
producing sound.
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