Service Request Ticket - # 24406

Service Request Information

CONTACT Name Morihara, Bonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2008 09:39 AM
Department The Research Institute Phone 88413
Location Email moriharb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070446[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 2VC61F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Win 7 Pro upgrade from P0082235 (orig>Windows downgraded to XP Pro sp2), Office from TRI site license

Wired NIC 00:1A:A0:6F:A0:70

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Katie Jessel May 28, 2008 01:25 PM 
Called her, problem has been fixed.
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Brian Berkley Mar 17, 2008 04:17 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 17, 2008 04:17 PM 
It is not a group policy thing if they are special
drive mappings.  Group policies are for groups of
users, not individuals.
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Audrey Sundkvist Mar 17, 2008 10:20 AM 
Task reassigned to Network Support.
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Audrey Sundkvist Mar 17, 2008 10:20 AM 
Putting this under Network Support since it is a group policy thing.
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Alex Ichinoe Feb 19, 2008 10:21 AM 
I created a BAT file that will do this and placed
it in the Startup Group. This should be placed in
group policy though. I'm working on it.
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Alex Ichinoe Feb 19, 2008 10:20 AM 
I walked through the issue with her on Monday. She
needs the following special drives mapped:
\\tr3\d-drive\Inetpub\wwwroot\otrm
\\tr3\d-drive\Inetpub\wwwroot\usp
\\tr3\d-drive\Inetpub\wwwroot\prism
\\sundown\prismoregonweb$
\\sundown\oregonnameweb$
\\sundown\readoregon$
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Alex Ichinoe Feb 13, 2008 08:01 AM 
I called her to have her call me so that we could
revisit this issue.
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Alex Ichinoe Feb 08, 2008 12:49 PM 
Hi Alex,

No, I'm afraid I will be in Portland all day for a
meeting. Monday would be okay from 8:30 to 4:15.

Bonnie
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Alex Ichinoe Feb 08, 2008 12:36 PM 
Status changed to: Waiting for Contact
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Alex Ichinoe Feb 07, 2008 02:40 PM 
Sent an email asking for a time tomorrow that I
could stop by and see what it is she is talking about.
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Alex Ichinoe Feb 07, 2008 02:40 PM 
Task reassigned to Alex Ichinoe.
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Courtney Carlson Feb 07, 2008 09:50 AM 
When she is unable to accesss I:\ she still is 
able to browse and access other drives. She has 
access to C, D, F, H, J, K, M, P, X, Y

Sporadic access to I:\ and doesn't see N:\ 
whatsoever.

This has happened about4 times in the last month. 
Rebooting sometimes is what again gives her 
access to the I:\
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Courtney Carlson Feb 07, 2008 09:40 AM 
She sometimes is able to access her I:\
When she cannot the error message says cannot 
find path... another memo in a minute...
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