Service Request Ticket - # 24412

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2008 11:27 AM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 08, 2008 11:04 AM 
Doubled the memory (to 512), uninstalled
unimportant apps, updated, ran Ccleaner, removed
some profiles, gave them a new PS2 keyboard and
USB mouse.  The machine is considerably faster. 
They are very happy to receive the help.
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Brian Witt Feb 08, 2008 08:12 AM 
Task reassigned to Brian Witt.
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Brian Witt Feb 08, 2008 08:12 AM 
Let's up the memory. That is usually the problem
in these cases
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Brian Berkley Feb 07, 2008 03:16 PM 
Removed old profiles.
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Joan Guralnick Feb 07, 2008 11:29 AM 
If you have questions call 88905. Once you reach 
a solution or conclusion about the machine 
please contact Michelle.  (The machine only has 
256MB of memory)
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