Service Request Ticket - # 24423

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2008 08:52 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 08, 2008 09:17 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Feb 08, 2008 09:17 AM 
She is trying to transfer 4 hours (3GB) of TV coverage about 
Kevin Boss on Good Day Oregon (she TiVo'd it and then put that 
on her home PC). She tried sending it from her home computer 
onto the terminal server through remote desktop, but it was 
taking 3 hours and timing out. I explained that since she was 
pushing the video over the internet and it was so large that it 
was being slowed down. I recommended an external harddrive. 
She said she had one and that would work fine.
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Courtney Wehner Feb 08, 2008 08:53 AM 
She will be in most of the day, leave a message 
otherwise.
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Courtney Wehner Feb 08, 2008 08:53 AM 
She is trying to upload files at home and it is 
taking too long. She wants to know if she was at 
home and used remote desktop to her office 
computer if it would be faster.
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