Service Request Ticket - # 24447

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2008 12:54 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070169[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 2C9BBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:2E:A1

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 11, 2008 01:21 PM 
Verified that Photoshop worked for a student 
account, and reset his disconnected session.
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Audrey Sundkvist Feb 11, 2008 01:18 PM 
Task reassigned to Brian Berkley.
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Audrey Sundkvist Feb 11, 2008 01:18 PM 
This is fixed, according to Brian B.
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Christian Mendez Feb 11, 2008 12:57 PM 
He is in the 2nd floor of the library.

Student worker Alex Ellis tried to open up 
photoshop from the terminal server and got this 
error: could not open photoshop because file is 
locked: 

contact Jerrie 88419
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