Service Request Ticket - # 24449

Service Request Information

CONTACT Name Perkins, Portia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2008 01:20 PM
Department Computer Science Division Phone 88480
Location Email perkinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020178[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4500 Pentium 4 at 2.53Ghz
Serial No. C45LR11 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software Office XP Pro from P0038829

Wired NIC 00:08:A1:14:CC:1C


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public

Entered by Date Memo
Adam Shinn Feb 14, 2008 02:38 PM
Called Portia she verified the file that was 
missing. I texted Witt and he said that she 
specifically said that she did not need any of 
the info on the PC, so brian imaged it. 
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Adam Shinn Feb 14, 2008 02:27 PM
Task reassigned to Adam Shinn.
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Courtney Carlson Feb 14, 2008 02:07 PM
Reopening task.
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Courtney Carlson Feb 14, 2008 02:07 PM
Her machine was worked on and when she got it 
back "Phone.xls" was missing from her desktop. 
She did a search and couldn't find it.

There were other versions of "Phone" located on 
her hard drive, but those are not what she needs.
The original version had been in read-only form 
so she copied it and saved to desktop and 
repeatedly modified only that version. Needs her 
modified version. 

Skyler would be the person who would most likely 
know, but she is "desperate to get it back" and 
would appreciate a call from whoever can help her 
soonest. Told her Skyler was not around. 

She did already call earlier today. I somehow 
lost the memo? It was not in here when she called 
just now. Sorry techs!
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Skyler Gregory Feb 12, 2008 10:20 AM
She wasn't there. I hooked it up and it let me log
in so she should be good to go. 
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Skyler Gregory Feb 12, 2008 10:09 AM
Task reassigned to Skyler Gregory.
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Brian Witt Feb 12, 2008 01:23 AM
Oops, I mean I will deliver the machine @ 11 
unless someone wants to do so before that.
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Brian Witt Feb 11, 2008 05:41 PM
Imaged the machine. Updated and ready to go.  I
will deliver this to her tomorrow @ 10am unless
someone wants to do so before that.  
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Brian Witt Feb 11, 2008 03:04 PM
Machine runs really slow. Doubled the ram (512)
and I'm going to reimage the machine. 
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Audrey Sundkvist Feb 11, 2008 02:24 PM
Task reassigned to Brian Witt.
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Christian Mendez Feb 11, 2008 01:21 PM
She gets messages like: Low memory on her machine 
and its running slowly, she mentions that she 
would like more RAM on her machine if its 
possible.
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