Service Request Ticket - # 24450

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2008 01:39 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 11, 2008 01:59 PM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Feb 11, 2008 01:59 PM 
Had her save the file to her desktop, using the 
File Menu in Word, browse to the file, and use 
the Open Dialog button drop-down arrow to Open & 
Repair the file, and then save it, and it works.
 Add Attachment
Christian Mendez Feb 11, 2008 01:41 PM 
She keeps trying to open it up, but it says that 
the file may be corrupted.

she was working on this from home, she emailed it 
to herself and put it on a usb flash drive, but 
none will open it.

she will be in all day
 Add Attachment