Service Request Ticket - # 24454

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2008 02:59 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070123[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 5GGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 from student licenses

Wired NIC 00:1A:A0:52:F9:B0

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 11, 2008 03:22 PM 
They jammed the CD-Rom by not securing the CD correctly. I was 
able to unjam it with a paperclip.
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Audrey Sundkvist Feb 11, 2008 03:20 PM 
Task reassigned to Audrey Sundkvist.
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Della Kobbe Feb 11, 2008 03:04 PM 
An error came up on the computer doing a disk 
check and the screen in blue. The computer is not 
doing anything just staying on the screen
Ref #5
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Della Kobbe Feb 11, 2008 03:01 PM 
Student has a disk stuck in the hard-drive
They tried everything and it is not moving. The 
student needs the disk out ASAP
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