Service Request Ticket - # 24456

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Service Request Information

CONTACT	Name	Sweet, Peggy	Date	Feb 11, 2008 04:19 PM
	Department	Education & Leadership	Phone	88471
	Location		Email	sweetp@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
A/V equipment	Edit WOU #	20060451 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Crestron Processor #AV2
	Serial No.	2479912	Location	PDR
TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	guralnij@wou.edu	88646

Tracking

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Feb 11, 2008 04:54 PM	flagged for Joan's overview	Add Attachment
Myron Hoeckle (Student)	Feb 11, 2008 04:54 PM	Task reassigned to Joan Guralnick.	Add Attachment
Myron Hoeckle (Student)	Feb 11, 2008 04:54 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Feb 11, 2008 04:53 PM	same as 24455	Add Attachment

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