Service Request Ticket - # 24464

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2008 10:08 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 12, 2008 10:36 AM 
1. Ran change user /install to put the server 
into install mode.
2. Ran Macromedia Studio 8 setup and installed 
Dreamweaver only.
3. Ran Dreamweaver 8.02 update.
4. Copied license folders from TS1 C:\documents 
and settings\all users\application 
data\dreamweaver\*.* to TS4.
5. Ran change user /execute to put the server 
back into application mode.
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Brian Berkley Feb 12, 2008 10:14 AM 
Will install Dreamweaver on TS4.
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Courtney Wehner Feb 12, 2008 10:09 AM 
Task reassigned to Brian Berkley.
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Courtney Wehner Feb 12, 2008 10:09 AM 
I told him if he remotes into the terminal server 
he should be able to access DW. He wanted to be 
able to access it in ts4. I asked him if he had 
tried accessing it in ts4 and he didn't really 
answer me. He would like to talk with someone.
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