Service Request Ticket - # 24476

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2008 02:06 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040891[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Sun Ray 170 thin client, all-in-one 17in flat
Serial No. MD051930095 Location On Diemer's desk

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:D6:77

TECHS Submitted by Katie Jessel Contact kjessel@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 12, 2008 02:27 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 12, 2008 02:27 PM 
Reset the disconnected sesssions.  problem 
solved.
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Katie Jessel Feb 12, 2008 02:09 PM 
The thin clients in the main computer lab are 
not responding. After typing in the user name 
and password the computer freezes.

I tried different thin clients, closing remote 
desktop, and unplugging the computer for a few 
minutes... no luck.
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