Service Request Ticket - # 24487

Service Request Information

CONTACT Name Perkins, Portia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2008 08:39 AM
Department Computer Science Division Phone 88480
Location Email perkinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020178[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4500 Pentium 4 at 2.53Ghz
Serial No. C45LR11 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software Office XP Pro from P0038829

Wired NIC 00:08:A1:14:CC:1C

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 13, 2008 10:36 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Feb 13, 2008 10:36 AM 
Added cscopier.wou.edu by creating a standard 
TCP/IP port, and installing the driver 
downloaded from Canon's website.
 Add Attachment
Brian Berkley Feb 13, 2008 09:25 AM 
Added her user to the Local Admin group, moved 
her computer into the appropriate OU.
 Add Attachment
Christian Mendez Feb 13, 2008 08:41 AM 
Portia mentions that she had her machine worked 
on, but now she cannot print because she doesn't 
have any printers in the options box.

She is available all morning and most of the 
afternoon.
 Add Attachment