Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Feb 13, 2008 11:44 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040304 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4300DTN Printer #Q2434A
	Serial No.	SCNGY305080	Location	PDR
	Model	Q2434A	Hostname
	Notes	HP Printer Maint Kit 4300MKA-AEX from P0064534 1-2008(FYI - tech Adam Shin didn't install fuser portion only rollers-fuser was accidently returned as bad-SR24189) Fuser 4300dtn RMA-0101-AEX from P0064803 installed 2-26-08 SR24498	Ink/Toner Refill	HP 39A or HP 39X
	Wired NIC	00:0E:7F:3A:08:A0

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Feb 26, 2008 09:22 AM	installed and working	Add Attachment
Joanie Kinnaman	Feb 25, 2008 12:46 PM	received 2/25/08 and put in tech inbox # 6	Add Attachment
Adam Shinn	Feb 19, 2008 10:56 AM	Order number 3198	Add Attachment
Courtney Wehner	Feb 19, 2008 10:35 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Feb 19, 2008 10:34 AM	She called back and wanted to know what the status was on this...the printer has been turned off since last week! They really need this working.	Add Attachment
Adam Shinn	Feb 14, 2008 10:45 AM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	Feb 13, 2008 11:46 AM	the printer wou # 20040304 downstairs in WUC Lab is printing double images on papers, Angie turned it off. She also had other issues in the Lab: There is also a thin client wou #20051143 whose keyboard is not responsive. There is also a monitor that is not responsive wou#20051131	Add Attachment