Service Request Ticket - # 24513

Service Request Information

CONTACT Name Ritter, Dionne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2008 09:03 AM
Department Advancement & Foundation Phone 88281
Location Email parksd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030625[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag DSC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. DSC0Y41 Location ITC 207 Storage (was Advancement - not in use)

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555

Wired NIC 00:0C:F1:EA:58:96

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Feb 14, 2008 02:28 PM 
The computer was trying to load another new
profile so I renamed the old one to the one it was
looking for now. It works now.
 Add Attachment
Courtney Carlson Feb 14, 2008 12:16 PM 
She called and it does not work. Keeping task 
open. Said tech will get back to her.
 Add Attachment
Skyler Gregory Feb 14, 2008 11:10 AM 
Her old profile was huge so it's going to take
hours to copy. I'm off now but I told her to
restart after it was done and it should load the
new profile. If she hasn't called back by two then
I'll close the task and assume it worked.
 Add Attachment
Skyler Gregory Feb 14, 2008 10:41 AM 
Task reassigned to Skyler Gregory.
 Add Attachment
Shannon McCormick Feb 14, 2008 09:05 AM 
Documents are gone on desktop. Personal settings 
are all erased. usc techs put new memory on it. 
available all day.
 Add Attachment