Service Request Ticket

Service Request Information

CONTACT	Name	Elton, Mark	Date	Feb 14, 2008 01:33 PM
	Department	Business/Economics Division	Phone	88359
	Location		Email	eltonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040832 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	8H9PB71	Description	OptiPlex GX280, Pentium4, 540 (3.20GHz, 1M 800MHz)
	Serial No.	8H9PB71	Location	ITC Fee Payment (was Elton/Vickery, BU)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0052524
	Wired NIC	00:11:43:C8:46:1E

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Feb 27, 2008 10:25 AM	Ooops, I took care of this last week. Stopped by and ran a Sophos scan. The scan didn't pick anything up.	Add Attachment
Brian Witt	Feb 15, 2008 01:39 PM	User responded to email. There are four computers in the room. The computer closest to the door is the one with the issue.	Add Attachment
Brian Witt	Feb 15, 2008 09:42 AM	Sent user an email	Add Attachment
Brian Witt	Feb 15, 2008 09:16 AM	Not only was there no one in room 207, the front desk office was locked so I couldn't get the door open. Can't seem to remote in either, as the machine is probably closed.	Add Attachment
Brian Witt	Feb 15, 2008 08:49 AM	Adjunct office with 5 adjunct teachers. He also teaches at another university, so he is rarely over there. No one answered the phone so I'll just stop by.	Add Attachment
Brian Witt	Feb 15, 2008 08:21 AM	Task reassigned to Brian Witt.	Add Attachment
Courtney Carlson	Feb 14, 2008 01:38 PM	Still able to work. Using browser IE when received message. Wants to know if this is something he can fix himself. Times: MWF in class 2-5. Otherwise available. Grumpy on phone and seemed disinclined to give me information.	Add Attachment