Service Request Ticket

Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Feb 15, 2008 09:17 AM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060418 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
	Serial No.	HN4D5C1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license Adobe Web Premium CS4 WIN license #AD1CSWPA.0L from P0071719.
	Wired NIC	00:19:B9:04:D9:FB

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Feb 19, 2008 03:26 PM	Installed the program and found out it did require a cd key. It was not in the box trisha has. So I told her unless she could get a hold of the last person who had the key they would need to buy a new copy.	Add Attachment
Adam Shinn	Feb 19, 2008 02:44 PM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Feb 19, 2008 10:53 AM	I have put this on T:\TRI Software Info\TRI Sony Sound Forge Audio Stuido\AUDIOSTUDIO_70B	Add Attachment
Christian Mendez	Feb 18, 2008 10:02 AM	She called wanting a status She says its probably not on the network. Shaun Gatherum had it physically she mentions.	Add Attachment
Audrey Sundkvist	Feb 15, 2008 12:04 PM	I don't see this software in the t: drive.	Add Attachment
Kevin Elmore	Feb 15, 2008 09:19 AM	20041167 is the "from" computer 20060418 is the "to:" computer Sony Sound Forge is the software that needs to be moved. Roxanna is in all day today.	Add Attachment