Service Request Ticket - # 24533

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2008 03:56 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030471[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GM41741 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office 2003 Pro from P0045957 installed as Office XP Pro

Wired NIC 00:0C:F1:A3:94:CE

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 22, 2008 01:20 PM 
RAM installed
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Brian Witt Feb 20, 2008 03:27 PM 
Scott's office, room #133
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Brian Witt Feb 18, 2008 04:24 PM 
Friday at NOON SHARP
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Brian Witt Feb 18, 2008 08:10 AM 
Left VM for install times.
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Brian Witt Feb 15, 2008 05:03 PM 
I noticed the machine only had 256MB RAM.  I have
an additional 256 stick on my desk that I will
install Monday.
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Brian Witt Feb 15, 2008 04:40 PM 
I noticed the machine only had 256MB RAM.  I have
an additional 256 stick on my desk that I will
install Monday.
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Brian Witt Feb 15, 2008 04:21 PM 
Task reassigned to Brian Witt.
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Brian Witt Feb 15, 2008 04:21 PM 
The Nusoft software checks for admin privileges. 
I gave the user admin privs and the software
installed.  I also cleaned up the system
(Ccleaner, removed Google toolbar, removed desktop
search)
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Christian Mendez Feb 15, 2008 03:59 PM 
She is trying to install it under Thomas Breyer, 
but she gets a message that says : Error has 
occurred system error, please contact your 
network support.
its from withing nusoft, not a windows message.

She mentions that the software needs to be 
installed on user profiles, so when she logs into 
the machine, she has the software, but Thomas 
does not. He is currently logged into the 
machine, and when she tried to install it is when 
she got the error message.

She said that Thomas will be gone until next 
friday and she will have to log off his account 
today at 5pm.

She is only available until 5pm.
Thom comes back on Friday of next week.
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Brian Witt Feb 15, 2008 03:58 PM 
Admin Privs
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