Service Request Ticket - # 24566

Service Request Information

CONTACT Name Vickers, LouAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2008 02:52 PM
Department President’s Office Phone 88888
Location Email vickersl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040655[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 74T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751,Dreamweaver MX 2004,Publisher,Acrobat6 Pro Upgraded to Acrobat 7 Pro from P0057703 6/2006, PL/SQL developer, OmniPage Pro Office v. 14.0 #E709A-F00-14.0 from P0047841

Wired NIC 00:11:43:BB:12:CC

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 21, 2008 11:41 AM 
Reset a disconnected session for LouAnn.  Left 
her VM.
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Courtney Carlson Feb 21, 2008 11:21 AM 
Task reassigned to Brian Berkley.
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Courtney Carlson Feb 21, 2008 11:21 AM 
She is indeed using mash\username
She puts in her info and get a black screen with 
no error message.
I believe she is on campus, but neglected to 
confirm.
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Courtney Carlson Feb 19, 2008 02:54 PM 
ts.wou.edu (or it was ts4)
select connect...

she tried again while on the phone and it worked. 
Brian B told me while on the phone that he had 
reset, maybe that fixed it?
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